How CrysoLabs Tech Solutions handles refunds across custom engagements, maintenance plans, and digital products.
This Refund Policy forms part of our Terms of Service. It applies to payments made to CrysoLabs for engagement work, maintenance plans, and digital products. Where a signed Statement of Work specifies different refund terms for a specific engagement, that document takes precedence.
Custom engagements are delivered in milestones under a signed Statement of Work. Once work on a milestone has begun, that milestone is non-refundable for time and resources already spent. Completed and accepted milestones are not refundable.
If you wish to end an engagement before completion, you may do so in writing. You will pay for work completed up to the termination date, including any in-progress milestone on a pro-rata basis, and any non-refundable deposit will be retained as compensation for reserved studio capacity.
A kickoff deposit is required before we reserve capacity and start work. The deposit is refundable in full if you cancel in writing before scheduled kickoff. Once kickoff has happened and work has begun, the deposit is non-refundable, as it covers reserved capacity and initial discovery work.
Maintenance and support plans are billed monthly or annually in advance. You can cancel at any time; the plan will remain active until the end of the current billing period. Unused time within a paid period is not refunded, but no further charges will occur after cancellation.
For digital products and subscription services purchased directly on the website, all sales are generally final once the product has been delivered, downloaded, or used. Subscription cancellations stop future billing; no partial refunds are issued for unused time.
Fees paid to third-party providers on your behalf (for example hosting, domain registration, SaaS subscriptions, paid plugins, or payment processor fees) are non-refundable once incurred and are subject to the third-party provider's own refund terms.
Outside the cases above, refunds may still be issued in the following situations:
Email [email protected] within 14 days of the charge in question, with a short description of the issue and the invoice or receipt reference. We aim to respond within two business days.
Approved refunds are processed back to the original payment method through our payment partners (Paddle, Stripe, or bank transfer, depending on how the original payment was made). Processing times vary by bank and country.